Refund Policy

Our Commitment to You

We at Mom IPTV are committed to the quality of our IPTV subscription service. This policy details refund conditions, ensuring transparency and fairness for customers.

Refund Eligibility

In the cases listed below, you might qualify for a complete or partial refund:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

If you'd like to request a refund, kindly adhere to the following steps:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

You'll get email alerts for each step. Responses could take more time during weekends or public holidays.

Exceptions (When Refunds Are Not Provided)

No refunds will be issued under these circumstances:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

After approval, refunds take 3 business days to process, though your bank or payment provider might require 5-10 business days to show the funds in your account.

Generally, no refunds are given for changed preferences beyond the 7-day timeframe. We advise carefully evaluating our features and seeking clarification before purchasing.

Subscriptions automatically renew. Should you fail to cancel prior to your renewal date, reach out to us promptly. Renewal refunds are evaluated individually.